If spam arrived from one of our addresses, a phishing page sits on our hosting, or your rights have been infringed — write to us and we will deal with it.
Where to write
Through the contact form — the link is at the foot of this page. People read these, not a robot.
What to include
for a message — the full headers, not just the text: without them the sender cannot be established
for a site — the exact address of the page
for copyright — a link to the original and proof that the rights are yours
the time of the event, with the time zone
Timescales
Acknowledgement
1 working day
Phishing and malware
taken down immediately once verified
Spam from our addresses
the mailbox is restricted within 24 hours
Everything else
up to 5 working days
Requests from authorities
We act only on requests that are made lawfully under the law of the country where the server stands — France, European Union — and are backed by a document. A letter with no legal basis is not acted upon.
Where the law does not forbid it, we tell the owner of the mailbox that a request was made.